Questions we get a lot.
From how we're set up to what to expect from each of our 20 services — the answers to what people ask us most.
Booking & Business
Do you charge for the initial quote?+
No. The walkthrough and quote are free — you only pay once you approve the price, with no obligation to book with us afterward.
Are your technicians licensed and insured?+
Yes. Every technician we send is licensed for their trade, background-checked, and covered by liability insurance, so you're protected from the first knock on the door.
What areas do you service?+
We're based in Dubai, Sharjah and Abu Dhabi. There's no fixed service radius — call or WhatsApp us with your location and we'll confirm we can get a technician to you.
How quickly can someone come out?+
Most requests get an appointment within the same week, and many are same-visit once a technician is on site. Call or WhatsApp us and we'll give you the next available slot.
How do I find out what a job will cost?+
Every home and job is different, so we don't publish flat rates. Send us the details on WhatsApp or by phone and we'll get back to you with a clear price before any work starts.
What's covered by your guarantee?+
Every repair, installation, or build we do is covered 100% for parts and labor. If the same issue reappears, we come back at no charge.
Do you offer discounts for bundling multiple services in one visit?+
Yes — when you combine services from different categories in a single visit, we factor that into the quote, so bundling almost always works out cheaper than booking separately.
Do you work weekends and public holidays?+
Yes, we're open seven days a week including most public holidays, though slots fill up faster — book a little earlier if you need a weekend visit.
Core Home Maintenance
Do you handle emergency AC or plumbing issues?+
Yes — if your AC stops cooling or you have an active leak, tell us it's urgent when you call and we'll prioritize getting a technician to you as fast as possible.
Can one visit cover plumbing, electrical, and wall painting work together?+
Yes. Most of our technicians are cross-trained, and for bigger jobs we can send a small crew so several core maintenance tasks get done in a single visit.
Do you supply the paint and materials for painting or masonry work?+
We can supply standard paints and materials as part of your quote, or work with materials you've already purchased — just let us know your preference when booking.
Can you install new light fixtures or ceiling fans, not just repair existing ones?+
Yes — our electricians handle new installations as well as repairs, from light fixtures and ceiling fans to extra sockets and switches.
Do you service split, central, and window AC units?+
We work on all common residential AC types — split units, central systems, and window units — for cleaning, gas top-ups, and repairs.
Is a permit needed for electrical work in my home?+
Routine repairs and fixture swaps don't require a permit. For larger rewiring or panel upgrades, we'll let you know if paperwork is needed and can guide you through it.
Do you fix clogged drains and toilets, or only pipe leaks?+
All of it — unclogging drains, repairing or replacing taps and toilets, and fixing leaks are all part of our plumbing support.
Can you repair drywall cracks or damaged tile and brickwork, not just paint walls?+
Yes — wall painting and masonry covers both. We repair drywall cracks and fix tile or brickwork damage as well as applying fresh coatings.
Our Furniture & Moving Services
Do I need to bring furniture to you, or do you work on-site?+
Most upholstery, mattress, and furniture cleaning is done right at your home. Larger restoration or painting jobs may be collected and returned once finished — we'll tell you which applies when we quote the job.
Do you handle small handyman jobs, or only full furniture services?+
Both — hanging shelves, mounting TVs, fixing door hinges, and similar small jobs are part of this service too, and we're happy to bundle them with a move or furniture job in the same visit.
Is your furniture and upholstery cleaning safe for delicate or antique pieces?+
Yes. We assess the fabric or finish before starting and adjust our products and methods accordingly, so delicate and antique furniture is treated with extra care.
How long does furniture restoration or painting usually take?+
Small pieces are often finished within a few days; larger or more detailed restorations can take one to two weeks. We'll give you a clear timeline when we quote the job.
Can you match the original color and finish when restoring wood furniture?+
Yes — we can mix stains and finishes to match your existing furniture closely, or refinish in a new color if you'd rather update the look.
Do you offer pickup and delivery for large furniture pieces?+
Yes, pickup and delivery is available for restoration or off-site cleaning jobs — we'll arrange a convenient time when we schedule the work.
Do you help with the whole move, or just packing?+
The whole move — wrapping and packing your belongings, loading, transporting, and unloading at your new home, all by the same crew.
Can you design and build a custom piece from scratch, like a wardrobe or TV unit?+
Yes — tell us the size, style, and space it needs to fit, and we'll design, build, and install a custom piece to match.
Deep Cleaning & Sanitization
Do you offer move-in or move-out deep cleaning?+
Yes — our move-in/move-out clean covers cabinets, ovens, and windows so the property is spotless before keys change hands.
Can you handle packing, pest control, and cleaning in one project?+
Yes. If you're relocating, we can bundle packing and moving with disinfection, pest treatment, and a final clean so the whole transition is handled by one crew.
How often should I book recurring home cleaning?+
Most households book weekly or bi-weekly cleaning, but we're flexible — tell us your routine and we'll set up a schedule that fits.
What happens to items I want to donate or discard during decluttering?+
Tell us what's staying, going to donation, or being thrown out, and we'll sort and haul it accordingly — including drop-off at donation centers where possible.
Are your disinfection products safe for pets and children?+
Yes, we use products that are effective against germs and pests but safe once dry. We'll also advise on any ventilation time needed before pets or kids go back into treated rooms.
Do you provide packing materials, or do I need to supply my own boxes?+
We can supply boxes, tape, and wrapping as part of the move, or use materials you already have — just let us know when you book.
How often should I get my water tank cleaned?+
We recommend every 6 to 12 months to keep your water supply safe — more often if you notice discoloration or odor.
Do you clean upholstery and mattresses as part of home cleaning, or is that separate?+
It can be part of the same visit if you'd like — just mention it when booking and we'll include fabric and mattress cleaning alongside your regular clean.
Interior Design
What does your interior design service actually include?+
From concept and space planning through material selection, custom joinery, and full styling — whether it's a full renovation or a single-room refresh, we handle the whole process, not just decoration advice.
Do you provide 3D visuals before work starts?+
Yes. We put together mood boards and 3D visuals so you can see the result and request changes before any work begins.
Can you design just one room, or does it have to be the whole home?+
Either — we take on single-room refreshes like a bedroom or studio renovation, as well as complete apartment renovation or full home renovation projects.
Do you source and supply the furniture too?+
Yes, furniture sourcing and placement is part of the service, alongside décor and accessory styling.
Do you handle the actual construction work, or just the design?+
Both — our design comes with complete supervised fit-out, including flooring, wall treatments, false ceilings, and lighting installation.
How long does a full interior design and renovation project take?+
A single room typically takes 2 to 4 weeks from approved design to finished fit-out; a full villa or apartment renovation can take several months depending on scope.
Can you work with my existing furniture instead of replacing everything?+
Yes — tell us what you'd like to keep and we'll design around it, mixing in new pieces only where needed.
Do you handle kitchen cabinetry and built-in wardrobes as part of the design?+
Yes, custom joinery including kitchen cabinetry, wardrobes, and TV units is part of the service, designed and built to fit your space exactly.
Outdoor Majlis Services
What's the difference between a glass majlis and a traditional Arabic majlis?+
A glass majlis is a modern, fully-glazed structure with a sleek aluminum frame, while a traditional Arabic majlis uses classic tented or clad designs with detailed finishes. We build both.
Can you build a majlis on any property?+
In most cases yes — the design just needs to suit your property's space and layout. We'll assess the site and advise on any approvals needed before we start.
How long does building a majlis take?+
It depends on the size and finish — a straightforward pergola can take days, while a fully fitted-out glass or traditional majlis can take a few weeks. We'll give you a clear timeline after the site visit.
Do you only build new majlis, or also renovate existing ones?+
Both. We handle full renovations and expansions too — from re-cladding and roof repairs to a complete interior refresh.
Can you add features like a fireplace or sound system to my majlis?+
Yes — we fit bespoke features including smart lighting, sound systems, fireplaces, coffee stations, TV units, and custom storage, either during construction or as a retrofit.
Do you handle ongoing maintenance after the majlis is built, or just construction?+
Both — beyond construction, we cover ongoing maintenance like roof repairs, waterproofing, repainting, AC servicing, and electrical or plumbing work.
Can a majlis be insulated for year-round use in summer heat?+
Yes — insulation, AC servicing, and weatherproof enclosures are all part of what we can build in, so your majlis stays usable through summer.
What's involved in a sandwich panel majlis compared to a glass one?+
Sandwich panel majlis use insulated pre-fabricated panels for faster build times and better insulation, while glass majlis prioritize an open, modern look — we'll help you weigh the trade-off for your space and budget.
Outdoor Car Garage Construction
What's the difference between a carport and a full garage?+
A carport is an open-sided shade structure that protects your car from sun and rain, while a full garage is a fully enclosed structure with walls and a door. We build both.
What materials do you build garages and carports from?+
Steel structures, aluminum garages, and sandwich panel garages — we'll recommend the best fit based on your budget and how much protection you need.
How many cars can a custom carport or garage cover?+
We design for anywhere from a single car to multi-car setups — just tell us how many vehicles you need to cover and we'll size it accordingly.
Do you handle permits for garage construction?+
We'll let you know what approvals your property needs and guide you through the process alongside the build.
Can the garage design match my house's existing style?+
Yes — we design the structure, finish, and color to complement your home rather than look bolted on.
Can you add a garage or carport to a property that didn't have one before?+
Yes — we assess your available space and design a structure that fits, whether you're adding it to an existing driveway or a new build.
How long does building a carport or garage take?+
A carport is usually finished within days; a full enclosed garage can take one to two weeks depending on size and finish.
Do you install garage doors and lighting too, or just the structure?+
Yes — garage doors, electrical work, and lighting can all be included, so the structure is fully finished and ready to use.
Custom Doors & Windows
Do you design custom doors, or only install standard sizes?+
We design custom — front, interior, and sliding doors built to your size, material, and style rather than a fixed catalogue, then fitted with matching hardware.
What door materials and styles can you build?+
Solid wood, veneer, glass-panel inserts, and modern metal-frame styles — for front doors, interior doors, and wide sliding or pivot openings.
What types of windows do you install?+
Aluminium, uPVC, sliding, casement, and double-glazed windows — we'll help you pick the right type for the room and your budget.
Can you replace a single cracked window, or do I need to redo the whole set?+
A single window is no problem — we quote and replace just the unit that needs it, no need to touch the rest.
Is double-glazing worth it for heat and noise here?+
Yes — double-glazed units noticeably cut outside noise and help keep interiors cooler, which also eases the load on your AC.
Do you only install new windows, or also repair existing ones?+
Both — we handle repairs like broken seals, sticking frames, and damaged glass, as well as full installation and replacement.
Can you install windows in an existing opening without altering the wall?+
In most cases yes — we measure and fit to your existing opening, only adjusting the frame or wall if the new window requires it.
How do I know if my window needs replacing or just resealing?+
If the glass itself is intact but you're getting drafts or condensation between panes, resealing or a seal replacement is often enough — we'll inspect and tell you honestly which one your window needs.
Custom Glass Work
Do you only do shower glass, or other custom glass work too?+
Shower glass is just one part — we also make and install mirrors, glass partitions, balustrades, tabletops, and shelving, custom-fitted to your space.
How long does shower glass installation take?+
Most shower glass installations are finished in a single visit, measured and fitted precisely for a watertight seal.
Can you install a glass partition to divide a room?+
Yes — we measure and fit glass partitions for offices, majlis areas, or home divisions, in clear or frosted glass.
Do you make custom mirrors, or only standard sizes?+
Custom — we cut and fit mirrors to the exact wall or space, including full-height and backlit options.
Can you build a glass balustrade or railing for a staircase or balcony?+
Yes — glass balustrades and railings are a common request, fitted with a secure aluminium or stainless base.
Do you make custom glass tabletops or shelving?+
Yes — tempered glass tabletops and shelves cut to your exact dimensions, with polished or beveled edges.
Do you offer safety or security glass, not just standard panes?+
Yes — we can fit safety and security glass, including impact-resistant options for shower enclosures, partitions, and balustrades.
How do I know if my glass needs replacing or just resealing?+
If the glass itself is intact but the seal has failed (drafts, leaks, or cloudiness), resealing is often enough — we'll inspect and tell you honestly which one you need.
Residential Window Tinting
What's the difference between heat-rejection tint and privacy film?+
Heat-rejection tint focuses on blocking solar heat and UV rays to cut cooling costs, while privacy film (one-way mirror, frosted, or patterned) is about blocking visibility — many homes combine both on different windows.
Will tinting actually lower my AC bills?+
Yes — heat-rejection and solar-control films block a significant share of solar heat before it enters the room, which reduces how hard your AC has to work.
Does window film fade or peel over time?+
Quality film can last for years, but older or poorly-applied tint does eventually peel or bubble — if that's what you're dealing with now, we remove the old film and reapply a fresh layer.
Can tinting stop furniture and flooring from fading in the sun?+
Yes — UV-blocking film is specifically for this, cutting the ultraviolet rays that cause fabric, wood, and flooring to fade over time.
Is there a film that adds privacy without making the room dark?+
Yes — frosted and one-way mirror films block the view in without significantly dimming the room, unlike heavily tinted films.
Do you tint shower glass and glass partitions too, or only windows?+
Both — decorative and privacy film is commonly applied to bathroom windows, shower glass, and street-facing partitions, not just standard windows.
Can security film actually stop glass from shattering?+
Security film doesn't make glass unbreakable, but it holds shattered pieces together on impact instead of scattering — adding a real layer of safety and forced-entry resistance.
How long does window tinting take for an average villa?+
Most villas are finished within a day, with the application moving room by room — we'll give you a time estimate based on the number of windows when we quote.
Swimming Pool Construction & Design
Do you build pools from scratch, or only renovate existing ones?+
Both. We handle full new builds from excavation through finishing, as well as renovation and resurfacing of ageing pools.
What pool styles can you design?+
Infinity-edge, overflow, and plunge pool designs, among others — we'll plan the layout around your space and budget in 3D before construction starts.
Do you fix leaks in an existing pool?+
Yes, leak detection and structural repair are part of our renovation work.
What's included in ongoing pool maintenance?+
Cleaning, water testing and chemical balancing, and filter servicing, plus equipment upgrades when needed.
Can you add features like lighting or a jacuzzi to an existing pool?+
Yes — underwater lighting, jacuzzis, and water features can be added during a renovation, not just in a new build.
How long does building a new pool take from start to finish?+
A standard residential pool typically takes 6 to 10 weeks from excavation to first fill, depending on size and finish.
Do you handle the decking and landscaping around the pool too?+
Yes — surrounding decking, coping stones, and landscaping are part of the same project, so the whole area is finished together.
What size pool can you build for a typical villa garden?+
It depends on your available space — we'll assess your garden and recommend a size and shape that fits comfortably, from compact plunge pools to full-length lap pools.
Landscaping & Gardening
Do you install irrigation systems, or just do the landscaping?+
Both — full irrigation design and installation (sprinklers, drip lines, smart timers) is part of the same service as the garden design and planting.
Can you fix an existing irrigation system instead of installing a new one?+
Yes, we repair leaks, blockages, and broken sprinkler heads on existing systems.
Do you offer artificial grass as an option?+
Yes, alongside natural lawns — we'll recommend whichever suits your space and maintenance preference.
Is ongoing garden maintenance available, or is this a one-time job?+
Both — one-time design and installation, or ongoing maintenance like mowing, trimming, weed control, and seasonal replanting.
What hard landscaping options do you offer?+
Pathways, pergolas, decking, and decorative gravel, designed to fit alongside the planting and irrigation work.
Can you design a garden that needs less water in Dubai's climate?+
Yes — we can plan around drought-tolerant planting, artificial grass, and smart irrigation timers to keep water use down without sacrificing how the garden looks.
Do you trim and maintain existing trees, or just plant new ones?+
Both — tree, shrub, and hedge trimming is part of our maintenance service, alongside planting new trees and seasonal flowers.
Can smart irrigation controllers be added to an existing system?+
Yes — we can retrofit smart timers and controllers onto most existing irrigation setups without redoing the whole system.
Custom & Bespoke Projects
What kind of custom projects can you take on?+
Anything that can be designed and built — custom-built storage, a bespoke feature wall, a one-off outdoor structure, or a modification to something you already own. If it doesn't fit our standard service list, this is exactly what we mean by custom work.
How does the process work if I don't have a finished design in mind?+
You don't need one — tell us the idea, even roughly, and we'll help develop it into a workable design, walk you through material and finish options, and give you a clear quote before anything starts.
Is there a minimum size for a custom project?+
No — we take on small one-off pieces as well as larger builds. If it's worth doing well, it's worth quoting properly, regardless of scale.
How is pricing determined for something that doesn't fit a standard service?+
We assess the design complexity, materials, and labor involved during the site visit or consultation, then give you a flat price before any work starts — same as every other job we quote.
Can you modify or adapt something I already own instead of building from scratch?+
Yes — modifications and adaptations to existing furniture, fixtures, or structures are common custom requests, and often more cost-effective than a full rebuild.
Do you provide design sketches or visuals before starting a custom build?+
Yes, for anything beyond a small repair or adaptation — we'll sketch or visualize the concept so you can approve it before we commit materials or start work.
How long does a typical custom project take?+
It depends entirely on complexity — a simple custom piece might take days, while a larger bespoke structure can take weeks. We'll give you a realistic timeline once we understand the scope.
What trades or materials can a custom project combine?+
Whatever the idea requires — carpentry, metalwork, electrical, glass, upholstery, or a mix of several. Since we already run crews across all our core trades, we can combine them under one project instead of you coordinating separate contractors.
We're happy to talk it through.
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